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We're here to help. Our Member Services Representatives are available 24 hours a day, seven days a week. Just call the telephone number on your health plan identification card or check the Members section of our Web site for additional contact information.

Members! Want to make the most of www.mamsiunitedhealthcare.com? Become a registered user by clicking here. Registered users can access Online Member Services from here.

Interested in learning more about group and individual dental plans? Click here to visit our enhanced Dental Plans Web page.

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Home > Contact Us

Contact Us

You may contact us via e-mail or phone, whichever is more convenient for you. Please choose a department:

Sales Offices
Member Services
Group Services
Professional Services (for health care professionals)
PO Box Listing

 

Sales

Group sales for groups with under 100 employees: masales99@uhc.com

Group sales for groups with over 100 employees: masales100@uhc.com

Group Services (for existing group clients): magroupservices@uhc.com

For a directory of sales offices, choose:
Small groups (less than 100 employees)
Large groups (more than 100 employees)
PPO Medical and Behavioral Health Networks

Member Services

If you would like to submit an inquiry, please click here for general purpose inquiries.
For specific member inquiries, please provide us with additional information for authentication purposes.

Member Services are available 24 hours a day, seven days a week at the phone number listed on your health plan identification card, or use a number listed below:

Alliance PPO, LLC/MAPSI 1-800-342-3289
or 301-360-8063
M.D. IPA and Optimum Choice, Inc. 1-800-331-2102
or 301-360-8040
M.D. IPA and Optimum Choice, Inc.
Preferred Medical Plans
1-800-638-8898
or 301-360-8100
MLH PPO Medical Plans 1-800-224-8535
or 301-360-8035
MLH USA Managed Indemnity Medical Plans 1-800-224-8535
or 301-360-8035
MLH Indemnity and PPO Dental Plans 1-800-224-8535
or 301-360-8035
MLH Group Term Life Insurance 1-800-224-8535
or 301-360-8035
MLH Short Term Disability Insurance 1-800-224-8535
or 301-360-8035
Optimum Choice of the Carolinas, Inc. 1-800-347-1965
MLH- North Carolina 1-800-347-1957
Federal Employees 1-800-251-0956
or 301-360-8080
State of Maryland Employees 1-800-447-6267
or 301-360-8038
TTY For the Hearing Impaired 1-800-553-7109
or 301-360-8111

Our Frederick facility, located at 800 Oak Street, has a representative available to assist you Monday through Friday from 8 a.m. to 5 p.m.

Group Services

Group Services (for current group clients): magroupservices@uhc.com

Call Group Services Monday through Friday 8 a.m. to 5:30 p.m. 1-800-362-8474

Professional Services

If you would like to submit an inquiry, please click here for general purpose inquiries.
For specific provider inquiries, please provide us with additional information for authentication purposes.

Behavioral Health: Behavioral.Health@mamsi.com

HomeCall: homecall@mamsi.com

Call Professional Services 24 hours a day, seven days a week 1-800-342-6141 or for North Carolina 1-800-257-6458

PO Box Listing

Claims
Practitioner Refund Checks
Other Addresses

The addresses below are for UnitedHealthcare of the Mid-Atlantic only.

Claims

Clinical Review
P.O. Box 947
Frederick, MD 21705-0947
MDIPA/OCI/MLH
P.O. Box 930
Frederick, MD 21705-0930
Initial Submissions by Provider/Facility
*includes Pharmacy claims
OneNet PPO
P.O. Box 934
Frederick, MD 21705-0934
Dental
P.O. Box 940
Frederick, MD 21705-0940
*Includes x-rays/documents needed to process a dental claim. Includes Dental/Medical claims and pre-estimates.
Member Submitted Claims with Claim Form
P.O. Box 948
Frederick, MD 21705-0948
*Includes member submitted dental claims.
PG County Seniors Pharmacy
P.O. Box 995
Frederick, MD 21705
ER Records
P.O. Box 6001
Rockville, MD 20850-6001
MultiPlan/UHC of the Mid-Atlantic
P.O. Box 6497
Rockville, MD 20849-6497
PPO/ARCAP WC
P.O. Box 949
Frederick, MD 21705-0949
FELRA
P.O. Box 936
Frederick, MD 21705-0936
Negative Balance Department (including member refunds)
800 Oak Street
Frederick, MD 21703
State of MD Vision Form
P.O. Box 995
Frederick, MD 21705-0995
GEHA
P.O. Box 938
Frederick, MD 21705-0938
Non-Par Unit/Licenses
P.O. Box 944
Frederick, MD 21705-0944
Workers Compensation
P.O. Box 939
Frederick, MD 21705-0939
IWIF PPO-W/C Claims
P.O. Box 9899
Towson, MD 21286
North Carolina Claims
P.O. Box 993
Frederick, MD 21705-0993
WV Resubmittals
P.O. Box 6498
Rockville, MD 20850-6498
(adj. code 388)

Practitioner Refund Checks

OCCI
P.O. Box 753312
Baltimore, MD 21275
IPA
P.O. Box 753312
Baltimore, MD 21275
OCI
P.O. Box 753311
Baltimore, MD 21275
MLH
P.O. Box 75331
Baltimore, MD 21275

Other Addresses

Provider Licensing/Credentialing
P.O. Box 10099
Rockville, MD 20850
Professional Services/ Claims Correspondence
P.O. Box 937
Frederick, MD 21705-0937



 

 

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